“If you aren’t going to do it right the first time, then you might as well not do it at all.”
Words from my mother when I would half-heartedly sweep the kitchen floor or clean my room. She wasn’t saying don’t try. She was saying if you know how to do it right, then just do it right.
Sadly some companies have missed this lesson. There have been a rash of missteps by companies lately. Facebook is playing around with user accounts. Barlcays is paying low taxes and saying it owes it to their shareholders to do so.
These companies know what they were doing was wrong. The people behind these decisions had parents that taught them right from wrong. There wasn’t a city park rule that you couldn’t hit someone while on the slide, but as a kid you knew you couldn’t do that. Barclays knows it shouldn’t use every loophole to avoid taxes or lobby for more loopholes. Facebook knew it shouldn’t mess with people’s news feed. Yet they did.
Companies, please do try to get it right the first time. I know you know right from wrong.
I you do mess it up, at least get the apology right. As Edwin Battistella says “think about what your mother used to tell you when you did something wrong: You need to look the person in the eye, tell them what you did, and that you are sorry for it”.